Question 1

How do I show I’m exempt from paying for my prescriptions?

Accepted Answer

We accept all forms of prescription exemption. Depending on your circumstances, we might ask you to upload a photo of your exemption evidence when we get your prescription from your GP. If your exemption evidence shows an expiry date, we'll store this until it expires, so you can check out faster in future. If you're over 60, you won't need to provide any exemption evidence. Find out more about exemptions on the NHS website. If you have any trouble providing your exemption evidence, we have instructions to help you as you go through the process. You can also use our chat service in the mobile and web app to get help from our customer support team.

Question 2

How much will it cost to use the online pharmacy service?

Accepted Answer

Our online pharmacy mobile and web app is completely free to use and download. Prescription deliveries are also free. If you're exempt from paying for your NHS prescriptions, you won't be charged. We will only charge you the standard NHS prescription cost for any items you aren't exempt from paying for. The service is available to people registered with a GP in England.

Question 3

How will my prescription be delivered?

Accepted Answer

Your orders will be discreetly packaged and sent via Royal Mail. Delivery usually takes between 2 and 4 days from when we let you know your order has been dispatched, but may take longer during busy periods. If your medicine needs to be temperature controlled, we'll use Woolcool to make sure it's the right temperature when it reaches you. We do everything we can to make sure parcels are small enough to fit through your letterbox where possible. Our standard packaging is recyclable, just check your local recycling guidelines.

Question 4

What if I need a one off prescription urgently?

Accepted Answer

Sometimes, you might need a one\-off prescription like pain killers or antibiotics to treat an illness or injury. Your GP can issue you with a prescription that can be picked up at your local pharmacy. If you think you're going to run out of medication and need your prescription urgently, you'll usually need to contact your GP to process a prescription for you. You can also contact NHS 111 by phone or online. Your GP may give you a paper prescription to take straight to a nearby pharmacy or they might send an electronic prescription to us. If they send the urgent prescription request to us, we'll transfer it to a pharmacy close to you so you can collect it rather than waiting for delivery. We'll still be your nominated pharmacy for future orders, even if you collect an urgent prescription from another pharmacy.

Question 5

Who can get free prescriptions?

Accepted Answer

For more information about who can get free prescriptions and the certificates you need to prove you don't pay, visit the NHS website. Check if you're entitled to help with your prescription costs with this quick online form from the NHS. If you don't meet the eligibility requirements, this usually means you will pay the standard NHS prescription charge, although some items are always free.

Question 6

Will I still need to contact my GP to get my repeat prescription?

Accepted Answer

No, once you've ordered through our mobile or web app, we'll get in touch with your GP to request your prescription for you. Once your GP has approved the request, we'll get in touch to let you know if you need to provide exemption evidence or pay for your prescription. Our online pharmacy team will then prepare and post your order to you.

Question 7

Will you remind me when I need to order my prescription?

Accepted Answer

Yes! We will send you an email reminder to order your next prescription every few weeks. Depending on your medication, we may be able to send more specific reminders before your current prescription is due to run out.

monday	09:00-17:30
tuesday	09:00-17:30
wednesday	09:00-17:30
thursday	09:00-17:30
friday	09:00-17:30
saturday	09:00-12:30
sunday	Closed

Well Pharmacy

Store Information

55 Wigton Road
Carlisle
Carlisle, Cumbria
United Kingdom, CA27AY

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