Question 1

How do I show I’m exempt from paying for my prescriptions?

Accepted Answer

We accept all forms of prescription exemption. Depending on your circumstances, we might ask you to upload a photo of your exemption evidence when we get your prescription from your GP. If your exemption evidence shows an expiry date, we'll store this until it expires, so you can check out faster in future.

If you're over 60, you won't need to provide any exemption evidence. Find out more about exemptions on the NHS website.

If you have any trouble providing your exemption evidence, we have instructions to help you as you go through the process. You can also use our chat service in the mobile and web app to get help from our customer support team.

Question 2

How much will it cost to use the online pharmacy service?

Accepted Answer

Our online pharmacy mobile and web app is completely free to use and download. Prescription deliveries are also free. If you're exempt from paying for your NHS prescriptions, you won't be charged.

We will only charge you the standard NHS prescription cost for any items you aren't exempt from paying for. The service is available to people registered with a GP in England.

Question 3

How will my prescription be delivered?

Accepted Answer

Your orders will be discreetly packaged and sent via Royal Mail. Delivery usually takes between 2 and 4 days from when we let you know your order has been dispatched, but may take longer during busy periods. If your medicine needs to be temperature controlled, we'll use Woolcool to make sure it's the right temperature when it reaches you. We do everything we can to make sure parcels are small enough to fit through your letterbox where possible.

Our standard packaging is recyclable, just check your local recycling guidelines.

Question 4

What if I need a one off prescription urgently?

Accepted Answer

Sometimes, you might need a one\-off prescription like pain killers or antibiotics to treat an illness or injury. Your GP can issue you with a prescription that can be picked up at your local pharmacy.

If you think you're going to run out of medication and need your prescription urgently, you'll usually need to contact your GP to process a prescription for you. You can also contact NHS 111 by phone or online.

Your GP may give you a paper prescription to take straight to a nearby pharmacy or they might send an electronic prescription to us. If they send the urgent prescription request to us, we'll transfer it to a pharmacy close to you so you can collect it rather than waiting for delivery.

We'll still be your nominated pharmacy for future orders, even if you collect an urgent prescription from another pharmacy.

Question 5

Who can get free prescriptions?

Accepted Answer

For more information about who can get free prescriptions and the certificates you need to prove you don't pay, visit the NHS website. Check if you're entitled to help with your prescription costs with this quick online form from the NHS.

If you don't meet the eligibility requirements, this usually means you will pay the standard NHS prescription charge, although some items are always free.

Question 6

Will I still need to contact my GP to get my repeat prescription?

Accepted Answer

No, once you've ordered through our mobile or web app, we'll get in touch with your GP to request your prescription for you. Once your GP has approved the request, we'll get in touch to let you know if you need to provide exemption evidence or pay for your prescription. Our online pharmacy team will then prepare and post your order to you.

Question 7

Will you remind me when I need to order my prescription?

Accepted Answer

Yes! We will send you an email reminder to order your next prescription every few weeks. Depending on your medication, we may be able to send more specific reminders before your current prescription is due to run out.

Question 8

What is the Weight Loss service at Well Pharmacy?

Accepted Answer

Our Weight Loss Service supports eligible adults with clinically proven weight loss medications such as Mounjaro and Wegovy. You'll have a private discussion with a trained healthcare professional who will assess your suitability, explain treatment options, and provide ongoing support to help you manage your weight safely and effectively.

Question 9

What is Pharmacy First England?

Accepted Answer

Pharmacy First is an NHS service that allows you to get treatment and advice for common conditions without needing to see a GP. At Well Pharmacy, our pharmacists can assess symptoms, offer clinical advice, and provide treatment where appropriate for the following seven conditions: sore throat, sinusitis, earache, insect bites, impetigo, UTIs and shingles.

Question 10

What is the private COVID-19 vaccination service?

Accepted Answer

The Private COVID\-19 Vaccination service at Well Pharmacy offers COVID\-19 vaccines to individuals who are not eligible for an NHS vaccination or who want additional protection. Vaccinations are administered by trained professionals in a safe and convenient setting.

Question 11

What is the Meningitis B vaccination?

Accepted Answer

The private Meningitis B vaccination at Well Pharmacy helps protect against meningococcal group B, a serious bacterial infection. This private vaccination is suitable for children and adults and is delivered safely in a pharmacy setting.

Question 12

What is the Meningitis ACWY vaccination?

Accepted Answer

The private Meningitis ACWY vaccination at Well Pharmacy protects against four strains of meningococcal disease (A, C, W, and Y). It is commonly recommended for teenagers, students, and travellers, and is provided by trained pharmacists.

Question 13

What is the Travel Vaccination service?

Accepted Answer

Private Travel Vaccinations at Well Pharmacy help protect you against diseases you may be exposed to when travelling abroad. Our pharmacists can advise on recommended vaccines based on your destination and administer a range of travel vaccinations in\-store. The wide range of vaccinations includes Rabies, Hepatitis A+B, Typhoid and Cholera vaccinations.

Question 14

What is the Chickenpox vaccination?

Accepted Answer

The private Chickenpox vaccination at Well Pharmacy provides protection against the varicella\-zoster virus. This private service is suitable for adults and children who have not previously had chickenpox and want to reduce the risk of infection.

Question 15

What is the Shingles vaccination?

Accepted Answer

The shingles vaccination at Well Pharmacy helps reduce the risk and severity of shingles, a painful condition caused by reactivation of the chickenpox virus. Eligible patients may receive the vaccine on the NHS, with private options also available.

Question 16

What is the MMR vaccination?

Accepted Answer

The private MMR vaccination at Well Pharmacy protects against measles, mumps, and rubella. This service is available for adults and children who may have missed previous doses, helping to ensure full protection against these highly infectious diseases.

Question 17

What is the HPV vaccination?

Accepted Answer

The private HPV vaccination at Well Pharmacy helps protect against human papillomavirus, which can cause certain cancers and genital warts. Private HPV vaccinations are available for those who missed routine NHS vaccination programmes.

Question 18

What is the Pneumonia vaccination?

Accepted Answer

The Pneumonia vaccination at Well Pharmacy helps protect against pneumococcal infections, which can cause pneumonia and other serious illnesses. People with underlying health conditions may be eligible for the vaccine through the NHS, with private options also available.

Question 19

What is the RSV vaccination?

Accepted Answer

The private RSV (Respiratory Syncytial Virus) vaccination at Well Pharmacy helps protect vulnerable groups, such as older adults and young children, against serious respiratory illness caused by RSV. Our pharmacists can advise on eligibility and administer the vaccine where available.

Question 20

What flu vaccination services are available at Well Pharmacy?

Accepted Answer

Well Pharmacy offers both NHS and private flu jabs to help protect against seasonal influenza. Eligible patients can receive a free NHS flu vaccine, while private flu jabs are available for those who don't qualify, providing fast and convenient protection.

Question 21

What is our blood pressure service?

Accepted Answer

Blood Pressure Checks at Well Pharmacy are quick, convenient health checks carried out by trained pharmacy staff. The service helps detect high or low blood pressure early and, if needed, we can advise on lifestyle changes or refer you to your GP for further support.

Question 22

What is the Period Delay service?

Accepted Answer

The Period Delay service at Well Pharmacy allows eligible women to delay their period for a short time using prescribed medication. After a confidential consultation, treatment can be provided if suitable, offering convenience and discretion.

Question 23

What is the Erectile Dysfunction service?

Accepted Answer

The Erectile Dysfunction service at Well Pharmacy offers confidential support and clinically approved treatments for men with erectile dysfunction. Consultations are discreet, and treatments are provided where appropriate.

Question 24

What is the Premature Ejaculation service?

Accepted Answer

The Premature Ejaculation service at Well Pharmacy provides confidential advice and treatment options for men experiencing premature ejaculation. Following an assessment, suitable prescription treatment may be supplied discreetly.

Question 25

What is the Male Hair Loss service?

Accepted Answer

The Male Hair Loss service at Well Pharmacy provides access to proven treatments that help slow or prevent hair loss in men. After an assessment, suitable options can be supplied discreetly and conveniently.

tuesday	08:45-18:30
wednesday	08:45-18:30
thursday	08:45-18:30
friday	08:45-18:30
saturday	09:00-12:00
sunday	Closed
monday	08:45-18:30

Well Pharmacy West Hagley

Store Information

96 Worcester Road
West Hagley
West Hagley, Stourbridge
United Kingdom, DY90NJ

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